Refund Policy

When you pay a gym or coach through CombatScore (operated by Four13 Studios LLC, based in Oklahoma, USA), the gym/coach is the merchant — they decide their own refund terms. CombatScore facilitates the payment but does not set or enforce gym refund policies. If you have a refund dispute, contact the gym first.

Each gym or coach on CombatScore is the merchant of record for the payments you make to them, operating through Stripe Connect Express. They (not CombatScore) hold the funds and decide refunds.

CombatScore charges a small platform fee on each transaction. When a gym issues a full refund, our platform fee is reversed proportionally by Stripe. We don't keep your money in a refund scenario.

Each gym sets its own refund terms. These should be displayed at the time of purchase (drop-in, private lesson, seminar ticket, shop item) and on each gym's profile page.

If the gym's policy is unclear or you can't find it, contact the gym directly through your dashboard before making a purchase.

Step 1: Contact the gym or coach directly. They have the authority to issue the refund. Most refunds happen this way.

Step 2:If the gym hasn't responded within a reasonable time (typically 7 days), you can submit a dispute via your dashboard. We pass the message to the gym and log it for our records.

Step 3:If you and the gym can't resolve the dispute, you may contact your card issuer to initiate a chargeback. Note that chargebacks are a strong action — they typically end the relationship between you and the gym, and may impact your ability to drop in at other gyms on the platform.

Gym memberships on CombatScore do NOT auto-renew. Each cycle, the gym sends you an invoice and you choose to pay it. To end a membership:

• Open your payments dashboard.
• Click "Cancel" on the membership you want to end.
• You'll stop receiving future bills. Any already-paid bills are not automatically refunded — that's the gym's discretion.

There are no cancellation fees from CombatScore. The gym may or may not have its own minimum-term policy — check the tier description.

If a payment fails (card declined, expired, insufficient funds), your card is not charged. There's nothing to refund. The gym may send you a new invoice or contact you directly.

If you initiate a chargeback through your card issuer, the gym loses access to the funds while the dispute is resolved by your issuer + Stripe. The gym may submit evidence (attendance records, communications, your agreement at signup).

We do not influence chargeback outcomes. We do retain records to support the gym's evidence submission if requested.

For physical goods purchased from a gym shop, the gym sets the return + refund policy (typically displayed at the time of purchase). CombatScore does not handle returns logistics — you return the item to the gym per their terms.

In rare cases, CombatScore may issue a courtesy refund from our own balance:

• A clear platform bug caused you to be billed when you should not have been.
• A safety incident resulted in a gym being banned from the platform while you had a recent paid invoice from them.
• Legal requirement.

These are exceptions, not policy. Most refunds flow through the gym.

For refund disputes you can't resolve with the gym: support@combatscore.app