Specials — discounts that apply by themselves

A Special is a discount you run that applies on its own. There's no code to hand out and nobody has to ask. When someone who qualifies signs up, checkout shows it on the plan — Applied: Fall special −$75.00 — and that's the price they agree to and pay.

Find them at Dashboard → Gym → Billing → Discounts → Specials.

Starting one

Choose New Special and set:

Name — what members see at checkout, like Fall special (up to 40 characters).
Discount — a percent or a dollar amount off.
How long — the first payment only, a number of months (1–24), or every payment.
Plan — one plan, or every plan.
Limit — optional. For example, the first 20 people.
Starts / Ends — optional dates. Before it starts it shows as Scheduled; after it ends, Ended.
New members only — on by default (see below).

What a Special takes off can't be changed after you start it, because everyone who got it shares it. To change the offer, end it and start a new one. You can still change the name, the dates, the limit, and who it's for.

If your discount limits (Billing settings) would keep a Special off a plan entirely, you'll see a warning when you create it.

Who gets it

New members only means someone who has never had a membership at your gym and joins your roster after the Special starts (and within the last 60 days). Members already on your roster when you start it don't get it — including members you've just added from another system, or who only ever paid at the desk.
Turn New members only off and returning members get it too.
Each person can get a Special once. If a signup's first payment never goes through, the Special is released so they can try again.
A "first payment" Special reaches a yearly plan only if you scoped the Special to that plan, because the first payment on a yearly plan is a full year.

One discount per bill — the best one wins

Each member gets one discount on a bill: the one that saves them the most over the coming year (or over the plan's minimum term, if it's longer). A Special never stacks on an intro offer, a special rate, a verified rate, or a code.

$30 off every month saves $360 a year, so it beats 50% off the first month on a $150 plan ($75).
If a lasting discount loses to a short Special — say a member's special rate against three months half off — the lasting one waits. It starts on the next bill after the Special runs out.

Seeing who got it

Open a Special to see everyone who got it, when, how much it took off, and whether it's still on their bill. If two people sign up at the same moment as the last spot fills, both keep the price they were shown. The second is marked Past your limit so you know.

Ending one

End now stops it for new signups straight away. Members who already have it keep it for as long as it was meant to last.