Pull a discount from one member's line when you suspect fraud. They keep the rate through the current period; the next bill is full price, and everyone affected is notified.
Removing a member's discount
If a discount on a household membership looks wrong — an eligibility rate used by someone who doesn't qualify, or a code that shouldn't be there — you can remove it from that one person's line without touching anyone else's.
How to do it
Go to Dashboard → Gym → Members → Household plans and open the household.
Find the member's line and choose Remove discount (fraud).
Add a short reason (kept on the record), and confirm.
What happens
The member keeps the discounted rate through their current billing period — you're not clawing back what they already paid.
Starting the next cycle, that line bills at the full price.
The change is logged (who removed it, when, and why) for your records and for compliance.
The member and the paying parent are notified — by email, a push notification, and an in-app banner that names the new amount and the date it takes effect.
When to use it vs. the eligibility rule
Use this kill switch when you've validated a specific problem and want to act now.
For the broader policy — which codes are restricted and whether they can pass to a dependent — set that up under eligibility. See Eligibility discounts.
Permissions
Removing a discount is an owner / co-owner action (it's part of manage billing plan, which managers don't have by default). The member can re-apply a valid code to their own line afterward if appropriate.