Assigning a member a discount

Assigning a member a discount

Sometimes you want to give one specific member a break — a hardship rate, a long-timer thank-you, a coach perk — without making a public promo code. You can apply a discount straight to that member's existing subscription.

Find it on the member's detail page: Gym → Members → [member] → Manage, next to the comp/suspend controls. Available to owners, co-owners, and any manager you've granted the member-discounts permission.

How it works

1. Open the member's detail page.
2. In the Discount control, pick % off or $ off, enter the amount, and choose whether it applies every cycle or one cycle.
3. Apply. The discount attaches to their live subscription and takes effect on their next billing cycle (no mid-cycle proration, no surprise mid-month charge).

To remove it, hit Remove on the same control — full price resumes the next cycle.

When it's not available

• The member is billed off-platform (covered by a contract, or marked off-platform) — there's no CombatScore subscription to discount. See Off-platform billing.
• The member has no active recurring membership yet.
• One discount per member at a time — remove the current one before applying a new one.

How this differs from your other discount tools

• Promo codes (Discount codes) are reusable, self-serve at checkout, and good for campaigns.
• Eligibility discounts (Military / first responder) are member-requested and you approve them.
• This is the owner-initiated, one-member, no-code option — fastest when you just want to set one person's rate.

Every change is recorded in your audit log, and the member is notified of the price change before it takes effect.