The account holder

Every household billing group has one account holder — the person responsible for managing the memberships inside it. The account holder has full reign over every plan under their control: add or remove people, apply or change discounts, and transfer the whole thing to someone else.

Holder vs. payer — they're not the same

The account holder owns the decisions (who's in the group, what plan, what discount).
The payer owns the card (whose payment method is charged).

Usually they're the same person, but they don't have to be. You can be the account holder for your family even if a different adult's card is the one being charged — the holder is established regardless of who pays.

What the account holder can do

Add a family member they manage to the combined charge.
Remove a member (the line is dropped from the next invoice).
Add or change a discount code on any line in the household.
Transfer the account holder role to another adult.

A member who isn't the holder can still manage their own line — for example, adding a discount code to their own membership.

Transferring the account holder

Life happens — someone stops training, moves, or can no longer manage the family's billing. The role can be handed off two ways:

You transfer it yourself. Go to Dashboard → Membership → Household → Transfer, enter the new holder's email and (optionally) tick:

Also move my managed kids — hands your no-login child profiles to the new holder.
Also make them the payer — they'll add their own card.

The new holder gets a request and has to accept before it takes effect.

The gym transfers it for you. If you can't act — you've left, or worse — a gym owner can initiate the transfer. If the person they're handing it to is already the one paying, it takes effect right away; otherwise that person still has to accept.

Who can be the new holder

An adult with their own account (not a managed child profile).
Someone who manages every person currently in the household — otherwise they couldn't legitimately control those memberships, and the transfer is blocked with a note about which members need attention first.

Accepting a transfer

If someone asks you to become an account holder, you'll see it on Dashboard → Membership (and get an email). Review the household, then Accept to take over or Decline to leave things as they are.

Good to know

Transferring the holder doesn't move a child's day-to-day management unless you explicitly choose "also move my managed kids" — that keeps custody changes deliberate and consented.
Any discount that was tied to the previous holder's eligibility (like a military rate transferred to a dependent) is removed from the next cycle when the holder changes. See Eligibility discounts.